Electos Support and Community Newsgroups

Electos Support

Customers are encouraged to use our online support options. Registered users will get 30 days of free installation support with the purchase of the product. A Technical Knowledge Base section is available for those evaluating Electos.

E-Mail
Post questions to us by e-mail and we will try to get your question resolved quickly. Send your support emails to support@DataAccess.com.au. Please make sure you have included the registration details of your product. Non-Installation Support issues will be subject to a A$33.00 per incident fee.

Announcement List
To be alerted to news about Electos, product releases, beta test cycles, new features and promotions:

Email:
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Telephone Support
Those purchasing the product will receive Free Installation Support for 30 days from date of purchase. Program anomalies will be addressed at no charge and updaters posted on our web site. Other support issues will be subject to a A$33.00 per incident fee. Make sure you have the Serial Number of your purchased product and call 03 9761 3644 or +61 3 9761 3644 during our normal office business hours between 9am to 5pm week days Australian EST (with the exception of Public Holidays).

Support Incidents
Program anomalies will be addressed at no charge and updaters posted on our web site. Other support issues are subject to a A$33.00 per incident fee. Please make sure you have the Serial Number of your purchased product and call 03 9761 3644 or +61 3 9761 3644 during our normal office business hours between 9am to 5pm week days Australian EST (with the exception of Public Holidays) or send your support emails to support@DataAccess.com.au along with your payment receipt.

Payments for Support Incidents may be made by clicking here or by using the following link: http://www.dataaccess.com.au/en-gb/dept_113.html

Technical Knowledge Base
The Data Access Worldwide Technical Knowledge Base has over 1500 articles covering all facets of our products. Code examples and innumerable invaluable tips can be found by clicking here.

Community Newsgroups
Data Access Worldwide provides an electronic area for community peer support via our Internet newsgroups. We have a private newsgroup server (news.dataaccess.com) hosted at our Miami, USA Corporate Headquarters on a dedicated T1. Since we run our newsgroups as private newsgroups, you will need to connect directly to our news server to read our groups. If you are using a dedicated newsgroup reader, you should be able to set the news server to "news.dataaccess.com" and then choose to "subscribe" to newsgroups. We do not have public newsgroups so you won’t see our groups in the standard usenet list (which is why you need to point to our private news server rather than being able to find our groups using your ISP’s news server).

The Newsgroup URL for discussions related to Electos is: news://news.dataaccess.com/dac-public-newsgroups.Electos

If you have not used newsgroups before, please read this Knowledge Base article titled "HOWTO: Using FreeAgent Newsreader to read DAC Newsgroup".

Use WASP to search the Community Newsgroups

WASP (Web Application Search Page) allows developers to search existing content (posts) in the Data Access Worldwide Community Newsgroups quickly and efficiently using a Web browser interface. WASP is a free service, developed and provided by Sture Andersen of Sture ApS in Denmark. WASP was originally developed using Visual DataFlex 9.1. Click here to use WASP to search the Community Newsgroups.

ABN: 86 544 223 459
Shop 9, 246 Dorset Road
PO Box 873
Boronia VIC 3155 Australia
Tel: +61 3 9761 3644
Fax: +61 3 9761 3655
CustomerService@DataAccess.com.au

Telephone Support

When you purchase a Visual DataFlex or Electos product you are entitled to Free Installation Support for the first 30 days from the date of purchase. Program anomalies will be addressed at no charge and updaters posted on our web site. Evaluation and other support issues will be subject to a A$33.00 per incident fee. Make sure you have the Serial Number of your purchased product and call 03 9761 3644 or +61 3 9761 3644 during our normal office business hours between 9am to 5pm week days Australian EST (with the exception of Public Holidays).